No Return Policy
Last Updated: 2025/02/27
Thank you for shopping at jennifer. We strive to provide you with the best possible shopping experience. However, due to the nature of our products and services, we have established a No Return Policy. Please read the following terms carefully before making a purchase.
Scope of the Policy
This No Return Policy applies to all products and services purchased from jennifer through our website www.jenniferaccessory.com or any other sales channels. By completing a purchase, you agree to the terms outlined in this policy.
Non-Returnable Items
The following types of products are not eligible for returns under any circumstances:
- Digital Products: Including software, e-books, online courses, and other digital downloads.
- Personalized or Custom-Made Items: Products that are personalized or custom-made according to your specifications.
- Perishable Goods: Such as food, flowers, and other items with a limited shelf life.
- Intimate or Sanitary Goods: Including underwear, swimwear, and other items that cannot be resold due to hygiene reasons.
- Hazardous Materials: Including flammable liquids or gases, and other items that pose a safety risk.
Exceptions
While we generally do not accept returns, there are a few exceptions where we may consider a refund or replacement at our discretion: - Defective or Damaged Items: If you receive an item that is defective or damaged, please contact us within 3 days of receiving the item. We may provide a replacement or refund, subject to verification.
- Incorrect Item Sent: If you receive an item that is different from what you ordered, please notify us within 3 days, and we will assess whether a refund or exchange is possible.
- Legal Requirements: We will comply with any applicable laws that require us to offer a refund in specific circumstances.
Shipping Costs
Shipping costs are non-refundable. If you are approved for a refund, the cost of return shipping will be deducted from the refund amount. You are responsible for paying your own shipping costs to return the item unless otherwise agreed upon in writing.
How to Contact Us
For any questions or concerns regarding this No Return Policy, please contact us at: - Email: [email protected]
- Phone: 19250467849
Policy Changes
jennifer reserves the right to modify this No Return Policy at any time. Any changes will be effective upon posting the updated version on our website. We encourage you to review this policy regularly for updates.
return process
Return Process
If you wish to return the item, please ensure that the product is in its original condition, including all packaging materials, tags, and accessories. Any damage or missing items may affect our ability to process your return.
Please contact our customer service team at contact email or phone number to obtain a return authorization number. Once you have received the authorization number, please package the item securely and send it to the following address:
Name: Zhou Shuqiong
Address: 10/F, Block C, Bairuida Building, Bantian Street, Longgang District, Shenzhen, Guangdong Province, China (518129)
Contact Number: +86 15013888155
Please note that you are responsible for paying the return shipping fees. We recommend that you choose a reliable courier service and keep the tracking number for reference.
Exchange Process
If you would like to exchange the item for a different size, color, or style, please follow the same return process as above. Once we receive your returned item, we will process the exchange as soon as possible.
Important Notes
- All returns and exchanges must be accompanied by a valid proof of purchase.
- Refunds will be issued back to the original payment method once the returned item has been received and inspected.
- Any additional shipping fees incurred for exchanges will also be the responsibility of the customer.
We appreciate your understanding and cooperation in this matter. If you have any questions or concerns, please do not hesitate to contact our customer service team. We are here to assist you.
Thank you for your continued support!
Best regards,
Jennifer