At thornew, we are committed to delivering your orders efficiently and securely. Below are the details of our shipping policy:
1. Basic Delivery
- Shipping Fee: Free of charge
- Processing Time: Orders are shipped within 3-7 days
- Estimated Delivery Time: Arrives within 15-18 days after shipping
2. Customized Product Delivery
- Shipping Fee: Free of charge
- Processing Time: Due to customization, orders are shipped within 26 days
- Estimated Delivery Time: Arrives within 15-18 days after shipping
3. Order Processing & Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package’s progress.
- Orders are processed on business days (Monday–Friday), excluding holidays.
4. Shipping Destinations
- We currently offer shipping to multiple locations. If you are unsure whether we ship to your area, please contact us at [email protected] before placing your order.
5. Delays & Issues
- While we strive to meet the estimated delivery times, unforeseen circumstances such as customs delays, weather conditions, or high order volumes may impact shipping timelines.
- If your order is delayed beyond the expected delivery time, please reach out to us for assistance.
For further inquiries, feel free to contact our support team at [email protected].